Terms of Service

1. Service Description

• Salam Talk provides unified communication services through our cloud-based platform, including:
• Voice and video communication services
• Team messaging and collaboration tools
• File sharing and storage capabilities
• API access and integration tools
• Administrative and analytics features

2. Account Registration and Security

• Account Creation: You must provide accurate, complete information when creating an account. You are responsible for maintaining the security of your account credentials.
• Age Requirement: You must be at least 16 years old to use our services. Services are intended for business use.
• Account Responsibility: You are responsible for all activities that occur under your account and for ensuring that your use complies with these terms.
• You must immediately notify us of any unauthorized use of your account or any security breach.

3. Acceptable Use Policy

• Permitted Uses: business communication and collaboration; integration with your existing systems; educational and training purposes; customer support activities; marketing and sales communications.
• Prohibited Uses: illegal activities or content; harassment, spam, or abuse; reverse engineering or hacking; violating others' privacy or rights; distributing malware or viruses.

4. Payment and Billing

• Subscription Plans: Our services are offered through various subscription plans with different features and pricing tiers.
• Subscription fees are billed in advance on a monthly or annual basis. Payment is due immediately upon subscription or renewal.
• Subscriptions automatically renew unless canceled before the renewal date. You can cancel anytime from your account settings.
• Refunds are provided according to our refund policy. Please contact support for refund requests.
• We may change our pricing with 30 days' notice to existing customers.

5. Data and Privacy

• You retain ownership of all data you upload or create using our services. We process your data according to our Privacy Policy.
• Data Security: We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits.
• While we maintain backups for operational purposes, you are responsible for maintaining your own backups of important data.
• Our services comply with applicable data protection laws including GDPR, CCPA, and UAE Data Protection Law.

6. Service Availability and Support

• Service Level: 99.9% uptime SLA for paid plans; 24/7 system monitoring; scheduled maintenance notifications; redundant infrastructure.
• Support Services: email support for all users; priority support for paid plans; knowledge base and documentation; community forums.

7. Intellectual Property

• Salam Talk and its logos, features, and documentation are owned by us and protected by intellectual property laws.
• You retain all rights to your content and data. By using our services, you grant us necessary rights to provide the services.
• We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these terms.
• Any feedback you provide may be used by us without obligation or compensation to you.

8. Limitation of Liability

• Service Availability: While we strive for high availability, we cannot guarantee uninterrupted service and are not liable for service interruptions.
• Our liability is limited to the amount you paid for the services in the 12 months preceding the claim.
• Indirect Damages: We are not liable for indirect, incidental, consequential, or punitive damages.
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

9. Termination

• You may terminate your account at any time by canceling your subscription through your account settings.
• We may suspend or terminate your account for violations of these terms, non-payment, or other legitimate reasons.
• Upon termination, your access to services will cease, and your data may be deleted according to our data retention policy.
• You can export your data before termination. We provide data export tools in your account settings.

10. Governing Law and Disputes

• Governing Law: These terms are governed by the laws of the United Arab Emirates.
• Any disputes shall be resolved in the courts of Dubai, UAE.
• Alternative Resolution: We encourage resolving disputes through our support team before pursuing legal action.

Questions About These Terms?

If you have questions about these Terms of Service, please contact our legal team.

• Email: [email protected]
• Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE