Legal

Privacy Policy

Your privacy is important to us. This policy explains how Salam Talk collects, uses, and protects your information.

Last updated: January 15, 2025

Our Commitment to Privacy

Salam Talk is committed to protecting your privacy and maintaining the security of your business communications. We follow privacy-by-design principles and comply with global data protection regulations including GDPR, CCPA, and UAE Data Protection Law.

This policy covers all Salam Talk services, applications, and websites. By using our services, you agree to the collection and use of information as described in this policy.

Information We Collect

  • Account information (name, email, phone number, company details)
  • Communication data (call records, messages, file metadata)
  • Usage information (feature usage, performance metrics)
  • Device information (IP address, browser type, operating system)
  • Payment information (processed securely through third-party providers)

How We Use Your Information

  • Provide and maintain our communication services
  • Process payments and manage subscriptions
  • Send service updates and security notifications
  • Improve our services through analytics and user feedback
  • Comply with legal obligations and enforce our terms

Information Sharing

  • We do not sell your personal information to third parties
  • Service providers who help us operate our platform (under strict agreements)
  • Legal authorities when required by law or to protect rights and safety
  • Business transfers (with notification and your continued protection)
  • With your explicit consent for specific purposes

Data Security

  • End-to-end encryption for all communications
  • Advanced access controls and authentication systems
  • Regular security audits and penetration testing
  • SOC 2 Type II and ISO 27001 compliance
  • Secure data centers with physical and digital protection

Your Rights

  • Access your personal information and communication data
  • Correct inaccurate or incomplete information
  • Delete your account and associated data
  • Export your data in standard formats
  • Object to processing or withdraw consent where applicable

Data Retention

  • Account information: Retained while your account is active
  • Communication records: Configurable retention from 30 days to 7 years
  • Usage analytics: Aggregated data retained for service improvement
  • Security logs: Retained for 12 months for security purposes
  • Deleted data: Securely removed within 30 days of deletion request

International Data Transfers

  • Data Residency: Choose where your data is stored with options in UAE, EU, and US
  • Transfer Safeguards: All international transfers protected by adequate safeguards
  • Compliance: Full compliance with GDPR, CCPA, and local data protection laws

Children's Privacy

  • Salam Talk is designed for business use and is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
  • If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

  • We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
  • When we make material changes, we will notify you by email or through our service. We encourage you to review this policy periodically.
  • Your continued use of our services after changes indicates your acceptance of the updated policy.

Contact Our Privacy Team

Have questions about this policy or how we handle your data? Our privacy team is here to help.

  • Email: [email protected]
  • Phone: +1 (551) 305-4842 (US)
  • Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
  • Data Protection Officer (EU / GDPR): [email protected]